German Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European leader in executive search and specialized BPO staffing, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to elevate their careers while ensuring our partners achieve operational excellence.

Job Overview

We are currently seeking talented individuals for the German Speaking Video Streaming Customer Experts position in Greece, a unique opportunity to join a global leader in the entertainment industry. This is one of the most exciting German-speaking jobs available, designed for professionals who are passionate about streaming platforms and dedicated to providing exceptional support in an evolving digital landscape.

Key Responsibilities

• Provide high-level technical and account support to users of a leading streaming platform via phone, chat, and email.
• Assist customers with streaming troubleshooting, billing inquiries, and subscription management.
• Stay updated on the latest platform features, content releases, and technical requirements to offer expert guidance.
• Document user feedback and common technical issues to assist the product team in enhancing the streaming user experience.
• Maintain high customer satisfaction scores by delivering empathetic, efficient, and professional communication in German.
• Navigate multiple systems and databases simultaneously to provide accurate information in a fast-paced environment.
• Collaborate with international teams to ensure seamless service delivery for our video streaming clients.

Requirements

• Native or fluent German (spoken and written) is essential for this role.
• Professional proficiency in English to collaborate within our international corporate structure.
• Valid EU passport (mandatory) to ensure seamless employment for jobs in Greece.
• Strong technical aptitude and familiarity with streaming platforms and smart device ecosystems.
• Excellent communication skills with a customer-centric mindset and a proactive problem-solving approach.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our German-speaking jobs in Greece means more than just a career step; it is an invitation to a lifestyle defined by sunshine, history, and a vibrant culture. Living in Greece offers the perfect balance of professional growth and Mediterranean leisure, where the legendary climate encourages an outdoor lifestyle all year round.

Beyond the professional benefits, relocation to Greece provides an unparalleled experience, featuring world-renowned gastronomy, stunning island landscapes, and a welcoming community. With the support of our dedicated concierge team, your transition to life in Greece will be smooth, allowing you to focus on building a successful career within the fast-growing streaming platforms sector.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a stunning location, we invite you to apply now. Please submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your profile. We look forward to helping you secure your future in this exciting industry.