German Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with world-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that both our partners and candidates thrive in the global job market.

Job Overview

We are currently searching for talented individuals to join our team as German Speaking Customer Experts for Imperial Brands. This unique opportunity offers one of the most exciting German-speaking jobs available today, allowing you to represent a global leader within the retail industry while enjoying the benefits of working remotely from Greece.

Key Responsibilities

• Act as a brand ambassador for Imperial Brands, providing exceptional support within the online and offline retail sector.
• Resolve customer inquiries regarding product lines, order management, and retail logistics with professional precision.
• Deliver personalized solutions to enhance the overall customer experience in the competitive retail marketplace.
• Maintain detailed records of customer interactions to ensure quality assurance and retail excellence.
• Collaborate with internal teams to streamline communication across retail digital platforms.
• Ensure compliance with company service standards while handling complex consumer requests.
• Drive customer loyalty through empathetic engagement and expert knowledge of the retail brand's portfolio.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Proficiency in English for effective communication within our international team.
• A strong passion for the retail industry, whether online or offline environments.
• Exceptional problem-solving skills and a customer-centric mindset.
• Ability to thrive in a remote work environment based in Greece.
• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on one of our German Speaking Customer Experts for Imperial Brands position in Greece allows you to experience the unparalleled beauty and vibrant culture of the Mediterranean. With 300 days of sunshine per year and a world-renowned history, Greece offers an inspiring backdrop for your career growth. Jobs in Greece are increasingly popular due to the excellent quality of life and the welcoming, hospitable nature of the local community.

Beyond the professional advancement, Greece provides a culinary journey and a relaxed pace of life that makes every day feel like a vacation. Our comprehensive relocation support ensures your move to Greece is seamless, allowing you to focus on settling into your new role and enjoying the stunning coastal landscapes. Discover why so many professionals choose Greece for their next big career step.

How to Apply

If you are ready to elevate your career with this German Speaking Customer Experts for Imperial Brands position in Greece, we encourage you to apply now. Join our successful community by clicking the link below to submit your application. We look forward to welcoming you to the Mercier Consultancy Group family.