German Speaking Customer Expert for Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in European recruitment and BPO solutions, committed to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless career transitions for professionals seeking high-impact German-speaking jobs in premier international environments.

Job Overview

We are currently sourcing exceptional talent for the German Speaking Customer Expert for Booking.com position in Greece. This is an incredible opportunity to advance your professional journey within the global tourism industry, providing world-class support while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for travelers and property partners, ensuring exceptional service in the tourism sector.
• Manage booking inquiries, modifications, and cancellations with professional accuracy and efficiency.
• Provide expert guidance on travel experiences and platform features to enhance the overall customer journey.
• Resolve complex issues regarding reservations, payments, and accommodation policies.
• Maintain high standards of service quality to ensure guest satisfaction and partner loyalty.
• Collaborate with international teams to streamline communication and optimize tourism operations.
• Document customer feedback to contribute to the continuous improvement of the Booking.com user experience.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Fluency in English to facilitate communication within our international tourism-focused team.
• Strong digital literacy and the ability to navigate complex booking management software.
• A customer-centric mindset with a passion for delivering excellence in the tourism industry.
• A valid EU passport or work permit to ensure a seamless hiring process for these jobs in Greece.
• Strong problem-solving skills and a professional, empathetic communication style.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career in Greece offers more than just a job; it is an immersion into a rich tapestry of history, culture, and sun-drenched landscapes. Working in Greece allows you to enjoy a unique quality of life, where professional growth is balanced by the vibrant social atmosphere and iconic Mediterranean weather that makes Greece a premier global destination.

Our comprehensive relocation package ensures that your transition to life in Greece is effortless, allowing you to focus on your new role. From the exquisite local cuisine to the breathtaking scenery, you will find that living in Greece provides an unparalleled backdrop for both your personal and professional development as you excel in your German Speaking Customer Expert for Booking.com position in Greece.

How to Apply

If you are ready to take the next step in your career and join a top-tier team, we invite you to apply now and become a part of our dynamic community. Mercier Consultancy Group is dedicated to your success, and we look forward to reviewing your application for this exciting opportunity.