Dutch Speaking Customer Expert for bol

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO services. We specialize in bridging the gap between world-class talent and industry-leading corporations, providing seamless career transitions for professionals seeking high-impact roles.

Job Overview

We are currently sourcing exceptional talent for the Dutch Speaking Customer Expert for bol position in Greece, a unique opportunity within the fast-paced retail sector. If you are looking for rewarding jobs in Greece that combine your linguistic skills with professional growth in online retail, this role is the perfect match for you.

Key Responsibilities

• Deliver premium customer service experiences to support the online and offline retail ecosystem of bol.
• Resolve complex inquiries regarding order management, shipping, and returns with precision and care.
• Utilize your native Dutch language skills to provide personalized support across various communication channels.
• Analyze customer feedback to drive continuous improvement in retail service standards.
• Collaborate with cross-functional teams to ensure seamless operational workflows within the retail environment.
• Maintain detailed documentation of customer interactions to ensure data integrity and compliance.
• Act as a brand ambassador for bol, upholding the reputation of excellence within the retail industry.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Previous experience in the retail sector or customer-facing environments is highly valued.
• A customer-centric mindset with strong problem-solving abilities and a professional demeanor.
• Ability to work efficiently in a remote setting while maintaining high performance standards.
• Passion for e-commerce and retail industry trends.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our Dutch-speaking jobs means embarking on an incredible adventure in Greece, a country renowned for its warm Mediterranean climate and vibrant culture. Living in Greece offers a perfect balance between a high-paced international career and a relaxed lifestyle characterized by sun-drenched beaches and historic wonders.

Experience the world-famous Greek hospitality and a culinary scene that is second to none, making your transition to life in Greece seamless and enjoyable. Our relocation support ensures that your move to Greece is stress-free, allowing you to focus on your professional success while enjoying the exceptional quality of life that Greece provides.

How to Apply

Are you ready to take the next step in your career with a leading firm? Join our team today by clicking the Apply Now button to submit your application for the Dutch Speaking Customer Expert for bol position in Greece. We look forward to reviewing your credentials.

Best regards,
The Recruitment Team at Mercier Consultancy Group