German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading global organizations. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel within top-tier industry sectors across Europe.

Job Overview

We are currently sourcing exceptional talent for a German Speaking iRobot Support Specialist position in Bulgaria, representing a global leader in the consumer electronics industry. This is an outstanding opportunity to join one of the most exciting German-speaking jobs in the region, providing high-level technical assistance and service excellence to customers across DACH markets.

Key Responsibilities

• Provide high-quality technical support for innovative consumer electronics products via phone, email, and chat.
• Troubleshoot hardware and software issues for iRobot devices, ensuring a seamless user experience.
• Maintain comprehensive records of customer interactions to contribute to the continuous improvement of support protocols.
• Educate customers on product features, maintenance, and optimal usage of their consumer electronics devices.
• Address technical inquiries with professionalism, empathy, and efficiency to drive high customer satisfaction scores.
• Collaborate with internal teams to resolve complex cases and escalate product-specific issues appropriately.
• Stay updated on the latest consumer electronics market trends and iRobot product releases to provide informed advice.

Requirements

• Native or fluent German (spoken and written) is required for this role.
• Valid EU passport (mandatory).
• Proven interest in consumer electronics and technical problem-solving.
• Strong communication skills with a focus on delivering premium customer support.
• Ability to relocate to Sofia for this German Speaking iRobot Support Specialist position in Bulgaria.
• Commitment to professional development and achieving performance targets.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern urban living. Bulgaria boasts a vibrant lifestyle, featuring diverse landscapes ranging from scenic mountain ranges to the stunning Black Sea coast, all under a pleasant climate that encourages an active social life.

Relocating to Bulgaria is made effortless with our comprehensive support system, allowing you to enjoy the country’s world-class culinary scene, affordable cost of living, and high quality of life. Experience the warm hospitality of Bulgaria while building your career in one of the most sought-after German-speaking jobs in the tech sector.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving industry, we invite you to apply now. Our team at Mercier Consultancy Group is eager to review your application and guide you through the process of securing this exciting role.