German Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career development opportunities and facilitating seamless professional transitions for those seeking premium German speaking jobs in Bulgaria.

Job Overview

We are currently looking for a motivated professional to join our team as a German Speaking CX Specialist position in Bulgaria. This role is a vital component of our customer support services operations, requiring a dedicated specialist to deliver exceptional service experiences while building a rewarding career in the vibrant business hub of Sofia.

Key Responsibilities

• Act as the primary point of contact for German-speaking clients within the customer support services sector.
• Resolve customer inquiries via phone, email, and live chat with professional precision.
• Maintain high levels of customer satisfaction by ensuring efficient and empathetic service delivery.
• Contribute to the continuous improvement of support protocols and service quality standards.
• Collaborate with internal teams to escalate complex issues while maintaining ownership of the customer journey.
• Represent our premium brand by providing technical and account-related assistance in German.
• Participate in ongoing training to master new systems and stay updated on service best practices in Bulgaria.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong communication skills and a customer-centric mindset suitable for high-end customer support services.
• Previous experience in a contact center or service-oriented environment is considered an asset.
• A proactive attitude toward living and working in Sofia, Bulgaria.
• Ability to adapt quickly to a fast-paced, professional environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Choosing one of our German-speaking jobs in Bulgaria offers you the chance to experience a unique blend of historical charm and modern urban living. Bulgaria boasts a delightful climate, ranging from sunny summers to picturesque winters, ensuring a high quality of life for expatriate professionals who choose to make Sofia their new home.

Beyond the career growth, living in Bulgaria provides access to an incredible food scene, vibrant nightlife, and a welcoming international community. As you secure your German Speaking CX Specialist position in Bulgaria, our concierge team will ensure your transition is smooth, allowing you to focus on enjoying the rich culture and diverse landscape that Bulgaria has to offer.

How to Apply

Are you ready to take the next step in your career? Join us for this exciting opportunity and enjoy the support of a global team dedicated to your success. Click Apply Now to submit your profile and begin your journey with Mercier Consultancy Group today.