French Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with high-growth organizations across the European BPO landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers through exclusive international opportunities, including the most prestigious French speaking jobs currently available on the market.

Job Overview

We are currently seeking a dynamic individual to join our client's operations as a French Speaking Solutions Consultant in Sofia, Bulgaria. This French Speaking Solutions Consultant position in Bulgaria represents a unique opportunity for a motivated professional to deliver exceptional service within the fast-paced Customer Support Services industry, while enjoying a smooth transition to a vibrant new location.

Key Responsibilities

• Provide high-quality technical and functional support to French-speaking clients within the Customer Support Services sector.
• Analyze complex customer queries and provide effective, timely solutions to ensure high levels of satisfaction.
• Maintain accurate records of customer interactions and service documentation in accordance with international industry standards.
• Act as a brand ambassador, representing our client’s commitment to excellence in every interaction.
• Collaborate with internal teams to identify trends and improve overall service delivery processes.
• Escalate complex technical issues to relevant departments while keeping the client fully informed.
• Continuously update your knowledge of internal products and service guidelines to maintain professional expertise.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong communication skills with a focus on empathy and solution-oriented thinking.
• Prior experience in the Customer Support Services industry is highly preferred.
• A proactive approach to problem-solving and a passion for delivering premium user experiences.
• Proficiency in English to facilitate professional collaboration within our international team.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of modern European urban life and stunning natural landscapes. Known for its welcoming culture, historic architecture, and pleasant climate, Bulgaria has become a premier destination for professionals seeking quality jobs in Bulgaria. Whether you enjoy hiking in the mountains or exploring the vibrant social scene in Sofia, you will find a balanced lifestyle that is hard to match elsewhere.

Beyond the career opportunities, Bulgaria is celebrated for its incredible culinary scene and affordable cost of living, which allows for a high quality of life. As you transition into your new French Speaking Solutions Consultant position in Bulgaria, you will join a growing community of international expats who have discovered why Bulgaria is the ideal place to grow both personally and professionally.

How to Apply

If you are ready to elevate your career and embark on an exciting international journey, we invite you to click Apply Now and submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and discussing this excellent career opportunity with you.