Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-leading organizations in the Customer Support Services sector. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers across Europe’s most dynamic hubs.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join an elite team and excel in one of the most exciting Dutch-speaking jobs currently available in the Customer Support Services industry.

Key Responsibilities

• Deliver exceptional omnichannel support to clients, maintaining high quality standards within the Customer Support Services sector.
• Resolve customer inquiries via telephone, email, and live chat with precision and professionalism.
• Ensure that all interactions align with company procedures and performance expectations.
• Document customer feedback accurately to facilitate continuous service improvement.
• Build strong, trust-based relationships with a diverse international clientele.
• Participate in team initiatives to ensure consistently high satisfaction scores for the Dutch-speaking customer base.
• Collaborate with internal departments to troubleshoot complex technical or service-related issues.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory.
• Professional proficiency in English to engage with our global team.
• Valid EU passport (mandatory).
• A strong desire to relocate for a Dutch Speaking Customer Support Specialist position in Bulgaria.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Excellent communication and problem-solving skills suitable for international service environments.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means immersing yourself in a vibrant culture where ancient history meets modern city life. Bulgaria offers a beautiful climate, picturesque landscapes ranging from the Black Sea coast to the Balkan Mountains, and an incredibly welcoming community for expatriates.

When you accept a Dutch-speaking job in Sofia, you are choosing a high quality of life with affordable living costs and a thriving social scene. Bulgaria is rapidly becoming a top destination for international professionals who value a seamless relocation experience, and with our dedicated support, settling into your new life in Bulgaria has never been easier.

How to Apply

If you are ready to take the next step in your career with a Dutch Speaking Customer Support Specialist position in Bulgaria, we invite you to apply now. Join the ranks of successful professionals thriving in one of our premier Dutch-speaking jobs by submitting your application today. We look forward to welcoming you to the Mercier Consultancy Group network.