Dutch Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European landscape. We specialize in the Customer Support Services sector, ensuring that every placement we facilitate bridges the gap between professional growth and operational excellence.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Customer Service Representative position in Portugal, based in the vibrant heart of Lisbon. This role is perfect for professionals seeking one of the most sought-after Dutch-speaking jobs in the industry, offering a unique opportunity to provide high-quality support within a dynamic Customer Support Services environment.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients, ensuring professional communication at all times.
• Resolve customer inquiries via phone, email, and chat with a focus on high-quality service standards.
• Maintain comprehensive records of customer interactions within our CRM database to ensure service continuity.
• Identify opportunities to enhance the customer experience while adhering to internal quality guidelines.
• Troubleshoot technical or account-related issues efficiently, typical of a fast-paced Customer Support Services role.
• Collaborate with cross-functional teams to escalate complex cases and contribute to continuous improvement initiatives.
• Meet individual and team KPIs related to response time, resolution efficiency, and customer satisfaction.

Requirements

• Fluent Dutch
• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)
• Strong proficiency in English for inter-office communication
• Proven customer service orientation within a professional setting

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Portugal

Choosing one of our Dutch-speaking jobs in Portugal means immersing yourself in a culture renowned for its hospitality, 300 days of sunshine, and breathtaking coastal landscapes. Working in Lisbon provides an unparalleled quality of life, where the rich history of the city meets the modern convenience of a bustling international hub. Many professionals who relocate to Portugal find that the local balance of work and leisure is truly unmatched.

Beyond the professional advancement of a Dutch Speaking Customer Service Representative position in Portugal, you will enjoy a world-class culinary scene and a vibrant social atmosphere. Living in Portugal offers a safe and welcoming environment for expatriates, making it an ideal destination for your next career move. Secure your place in this thriving community by joining us for one of our many open jobs in Portugal today.

How to Apply

If you are ready to take the next step in your career and join a top-tier firm in a stunning European destination, we invite you to apply now. Our team at Mercier Consultancy Group looks forward to reviewing your profile and guiding you through the selection process. Apply today to secure your future.