Italian Speaking Team Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in high-impact placements that drive success across the competitive customer support services landscape.

Job Overview

We are currently seeking an exceptional professional for an Italian Speaking Team Leader position in Spain, based in the vibrant city of Barcelona. This is a unique opportunity to oversee a high-performing support team within the customer support services industry, ensuring excellence in service delivery while fostering a culture of professional growth.

Key Responsibilities

• Provide direct leadership, mentorship, and daily supervision to a diverse team of customer support agents.
• Monitor and analyze team KPIs to ensure that quality benchmarks and service targets are consistently exceeded.
• Develop and execute effective training strategies to improve agent performance in the customer support services sector.
• Act as the primary point of contact for complex escalations, ensuring seamless conflict resolution and client satisfaction.
• Foster a collaborative team environment that encourages high engagement and personal development for all Italian-speaking staff.
• Collaborate with cross-functional management to implement new workflows that optimize team productivity.
• Maintain detailed reports on performance metrics and provide actionable feedback to upper management.

Requirements

• Fluency in Italian
• Experience in customer service
• Leadership skills
• Proven ability to manage team performance and meet operational goals within a professional office environment.
• Strong communication skills, specifically for those seeking Italian-speaking jobs in Spain.
• Legal authorization to work on-site in Barcelona (no relocation package provided).

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Comprehensive Health Insurance
• Fully Paid Training
• And Much More...

Life in Spain

Securing one of the premier Italian-speaking jobs in Spain means embracing the vibrant Mediterranean lifestyle that only Barcelona can offer. With its stunning architectural landmarks, sun-drenched beaches, and a world-renowned social culture, Spain provides an unparalleled backdrop for both your personal life and your professional career trajectory.

Living in Spain grants you access to an exceptional quality of life, famous culinary experiences, and a welcoming international community. As you step into this Italian Speaking Team Leader position in Spain, you will find yourself in a city that balances global business opportunities with the relaxed, joyful essence that makes Spain one of the most desirable places to work in Europe.

How to Apply

If you are ready to elevate your career with one of the most exciting jobs in Spain, we invite you to apply now. Join our talent network at Mercier Consultancy Group and take the next step in your professional journey. Apply today to be considered for this exclusive opportunity.