Russian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading organizations in the outsourcing and BPO industry. We specialize in facilitating seamless career transitions, ensuring that every professional we represent finds their ideal role within the dynamic landscape of global business services.

Job Overview

We are currently sourcing candidates for a prestigious Russian Speaking Customer Service Agent position in Portugal within a global BPO leader. This role is an exceptional opportunity for ambitious individuals looking to advance their careers while enjoying a high quality of life in Lisbon, supported by some of the best relocation packages available for Russian-speaking jobs.

Key Responsibilities

• Deliver high-quality support to customers via phone, email, and chat within a professional BPO environment.
• Resolve complex technical support and billing inquiries with precision and efficiency.
• Maintain superior service standards to ensure consistent customer satisfaction metrics.
• Utilize advanced communication and negotiation skills to address client concerns effectively.
• Document all interactions accurately within the company’s internal BPO database systems.
• Collaborate with cross-functional teams to streamline outsourcing service delivery.
• Ensure compliance with company data protection and security policies.

Requirements

• Native level Russian
• Fluent English (B2)
• EU passport
• Computer handling skills
• Problem-solving skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Choosing one of our open jobs in Portugal means embracing a lifestyle defined by sunshine, coastal beauty, and a rich cultural heritage. Portugal offers an incredible blend of historic charm and modern innovation, making it the perfect destination for professionals seeking growth. With its welcoming climate and vibrant city life, Portugal provides an unparalleled backdrop for both your personal and professional development.

Beyond the workplace, you will find that living in Portugal provides access to world-class gastronomy and an exceptionally high standard of living. Our comprehensive support ensures that your move to Portugal is as smooth as possible, allowing you to settle into your new home with confidence and ease. Experience the unique charm that makes Portugal a premier choice for international talent today.

How to Apply

If you are ready to take the next step in your career with this outstanding Russian Speaking Customer Service Agent position in Portugal, we encourage you to submit your application today. Join our talent network at Mercier Consultancy Group and let us help you start your new journey. Click "Apply Now" to begin your recruitment process.