Swedish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy firm, dedicated to connecting top-tier talent with world-leading organizations across Europe. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while enjoying an unparalleled professional journey.

Job Overview

We are currently recruiting for a Swedish Speaking Customer Service Agent position in Portugal, specifically within the dynamic social media industry. If you are looking for exciting jobs in Portugal that combine professional growth with a vibrant international lifestyle, this is the perfect opportunity to join a major global platform.

Key Responsibilities

• Deliver high-quality customer support for a major social media platform via phone, email, and chat.
• Assist users with technical troubleshooting related to their social media account functionality.
• Address and resolve user inquiries regarding invoicing and billing documentation.
• Maintain a professional and helpful tone to ensure optimal user experience across all social media interactions.
• Collaborate with internal teams to flag trends and improve service standards within the platform.
• Efficiently manage user data and case documentation within our internal systems.
• Contribute to a positive, team-oriented environment dedicated to excellence in social media support.

Requirements

• Native level Swedish
• Fluent English (B2)
• EU passport
• Computer handling skills
• Problem-solving skills

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Living in Portugal offers an exceptional quality of life, defined by its sunny Mediterranean climate, stunning coastal landscapes, and a rich, historic culture. Choosing one of our Swedish-speaking jobs means you will be immersed in the vibrant social scene that Portugal is famous for, with plenty of opportunities to explore iconic cities like Lisbon during your free time.

Our comprehensive support ensures your transition to Portugal is smooth and stress-free, allowing you to focus on enjoying the world-renowned local cuisine and the welcoming nature of the Portuguese people. Discover why so many professionals choose Portugal as their new home and take the next step in your career with us today.

How to Apply

Are you ready to elevate your career with a Swedish Speaking Customer Service Agent position in Portugal? We invite you to join our growing team by clicking Apply Now. We look forward to receiving your application at Mercier Consultancy Group.