French Speaking Technical Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO recruitment solutions. We specialize in connecting top-tier linguistic talent with global organizations, ensuring that professionals find the perfect environment to accelerate their careers within the vibrant Customer Support Services industry.

Job Overview

We are currently scouting for driven individuals for a French Speaking Technical Support Advisor position in Spain, based in the heart of Barcelona. This role is ideal for those seeking to build a long-term career in the Customer Support Services sector while enjoying the Mediterranean lifestyle through our specialized French-speaking jobs program.

Key Responsibilities

• Provide high-quality technical assistance via inbound calls, emails, and live chats for diverse B2C and B2B clients.
• Troubleshoot and resolve technical inquiries efficiently to ensure an exceptional customer experience.
• Maintain strong, professional client relationships through clear communication and proactive problem-solving.
• Research and identify information accurately to provide precise technical solutions for end-users.
• Collaborate with international team members to uphold industry standards in the Customer Support Services sector.
• Document all interactions within the CRM system to ensure transparent and data-driven service delivery.
• Contribute to a modern, dynamic working environment by actively participating in team briefings and continuous improvement initiatives.

Requirements

• Native French
• Fluent English (B2)
• EU passport
• Computer handling skills
• Ability to maintain a professional demeanor in high-pressure Customer Support Services environments.

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• Professional career development opportunities within a modern working environment
• The opportunity to secure one of the most sought-after French-speaking jobs in Spain

Life in Spain

Choosing to work in Barcelona offers an unparalleled quality of life, blending historic charm with a cosmopolitan, modern energy. When you secure one of our French-speaking jobs, you gain access to the incredible Spanish sunshine, world-class architecture, and a vibrant social scene that makes Spain one of the most desirable destinations in the world for international professionals.

Beyond the career growth, living in Spain means immersing yourself in a rich culinary culture and a relaxed, welcoming atmosphere. Our comprehensive relocation support ensures that your transition to life in Spain is seamless, allowing you to focus on building your future while we handle the logistics of your move.

How to Apply

If you are ready to take the next step in your career with a French Speaking Technical Support Advisor position in Spain, we invite you to apply now and join our growing team. Mercier Consultancy Group is committed to helping you succeed in your new journey. Click the apply button to begin your application process today.