French Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities. We specialize in sourcing professionals for high-impact roles, ensuring that both our partners and candidates thrive within the global Customer Support Services industry.

Job Overview

We are currently seeking motivated individuals for a French Speaking Customer Support Agent position in Portugal. This is an exceptional opportunity to advance your career in the Customer Support Services sector while enjoying the vibrant lifestyle of Lisbon, supported by our comprehensive, fully-paid relocation program.

Key Responsibilities

• Deliver premium assistance to customers via phone, email, and live chat within the Customer Support Services industry.
• Provide expert technical troubleshooting to resolve client issues efficiently.
• Assist customers with complex invoice-related questions and billing inquiries.
• Maintain high levels of service-orientation and professionalism in every interaction.
• Utilize strong problem-solving and negotiation skills to ensure customer satisfaction.
• Document all interactions accurately within the company database.
• Collaborate with the team to improve service quality and reach performance targets.

Requirements

• Native French
• Fluent English (B2)
• EU passport
• Computer handling skills
• Proven ability to thrive in French-speaking jobs.
• Exceptional communication skills suited for the Customer Support Services field.

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• Competitive Salary
• Professional growth opportunities in one of the leading French-speaking jobs in Portugal.

Life in Portugal

Embarking on a career in Portugal offers a unique blend of historical charm and modern convenience. With its sunny Mediterranean climate, stunning coastal views, and rich cultural heritage, Portugal is widely considered one of the best places to live and work in Europe. Choosing to relocate here for a French Speaking Customer Support Agent position in Portugal guarantees an enriching life experience.

Beyond the professional benefits, living in Portugal means enjoying world-class cuisine, a welcoming community, and a high quality of life. Our dedicated concierge team ensures that your transition to life in Portugal is seamless, allowing you to focus on your new role and enjoying everything this beautiful country has to offer.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in an exciting international environment, we invite you to apply now. Join Mercier Consultancy Group and secure your place in one of the most sought-after French-speaking jobs in Portugal today.