French Speaking Service Delivery Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO specialist, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career growth across Europe, specializing in high-impact French-speaking jobs that offer professional advancement and global exposure.

Job Overview

We are currently seeking a talented individual for the French Speaking Service Delivery Specialist position in Bulgaria to join a leading team in the customer support services industry. This is a vital, customer-centric role where you will play a key part in maintaining high standards of service excellence in one of the most vibrant hubs for Jobs in Bulgaria.

Key Responsibilities

• Manage and resolve customer inquiries regarding delivery issues, product information, and service status.
• Provide expert support regarding reimbursements, billing, and various payment methods via phone and email.
• Ensure consistently positive customer interactions, fostering brand loyalty through professional communication.
• Efficiently manage multiple priorities within a fast-paced customer support services environment.
• Utilize problem-solving skills to address complex customer concerns while adhering to company protocols.
• Maintain accurate records of customer interactions and service resolutions in internal systems.
• Collaborate with international teams to optimize service delivery and enhance the overall user experience.

Requirements

• Native French speaker
• Fluent English (C1/B2)
• Customer support industry experience
• Proficiency in MS Office
• Excellent interpersonal and problem-solving skills

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• Competitive salary package within the customer support services sector

Life in Bulgaria

Choosing one of our French-speaking jobs in Bulgaria means immersing yourself in a country where history meets a modern, fast-growing economy. Bulgaria is renowned for its diverse landscapes, from the stunning Black Sea coast to the breathtaking Balkan Mountains, offering a high quality of life with a Mediterranean-influenced climate that is perfect for outdoor enthusiasts.

Relocating to Bulgaria provides an exceptional opportunity to enjoy a rich cultural tapestry, world-class gastronomy, and a vibrant social scene. By securing this French Speaking Service Delivery Specialist position in Bulgaria, you will join a welcoming international community that makes settling into your new home a seamless and rewarding experience.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving professional landscape, we encourage you to apply now. Join Mercier Consultancy Group today and start your journey in Bulgaria.