Dutch Speaking IT Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in the competitive Customer Support Services sector.

Job Overview

We are currently sourcing exceptional candidates for a Dutch Speaking IT Support Agent position in Portugal, based in the vibrant city of Lisbon. This role is perfect for a tech-savvy professional looking to advance their career in Customer Support Services while enjoying a high quality of life in one of Europe’s most beautiful destinations.

Key Responsibilities

• Act as the first point of contact for customers, delivering high-quality assistance in the Customer Support Services industry.
• Provide expert troubleshooting for technical issues via email, chat, and phone channels.
• Guide customers through complex device usage and software navigation protocols.
• Maintain a professional, service-oriented demeanor in every customer interaction.
• Document all technical queries and resolutions accurately within the internal database.
• Collaborate with international team members to ensure seamless service delivery.
• Escalate advanced technical problems to relevant departments while keeping the customer informed.

Requirements

• Native Dutch speaker
• Fluent English (B2)
• EU passport
• Computer handling skills
• Problem solving skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Choosing to pursue one of our Dutch-speaking jobs means embracing the stunning lifestyle of Portugal, known for its warm climate, historic architecture, and welcoming culture. Lisbon is a thriving hub for international professionals, offering a perfect blend of modern amenities and traditional European charm that makes Portugal an ideal place to call home.

Our relocation experts are dedicated to ensuring your move to Portugal is stress-free, allowing you to focus on your new Dutch Speaking IT Support Agent position in Portugal immediately upon arrival. From the world-famous gastronomy to the coastal landscapes, you will find that living and working in Portugal offers an unparalleled quality of life among the best jobs in Portugal.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in Lisbon, we invite you to apply now. Please submit your updated CV to be considered for this exciting opportunity with Mercier Consultancy Group.