Dutch Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the global BPO and outsourcing industry. We pride ourselves on providing bespoke career solutions that facilitate professional growth and international mobility for candidates seeking high-impact Dutch speaking jobs.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Service Representative position in Portugal, based within a leading international outsourcing hub. This dynamic role offers the perfect opportunity to kickstart your career in a vibrant BPO environment while enjoying the sun-drenched lifestyle of Lisbon, one of the most popular destinations for those searching for professional jobs in Portugal.

Key Responsibilities

• Deliver exceptional support to customers as part of a world-class BPO service team.
• Manage and resolve customer inquiries regarding online purchases with efficiency and professionalism.
• Execute detailed administrative tasks and data management within the SAP software environment.
• Ensure high levels of customer satisfaction by providing accurate and timely information.
• Collaborate with international colleagues to maintain service level agreements across various channels.
• Document all interactions and resolutions accurately in the internal CRM systems.
• Contribute to the continuous improvement of outsourcing service processes through proactive feedback.

Requirements

• Native Dutch
• Fluent English (B2)
• Basic computer skills
• Problem solving skills
• Strong communication skills

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus

Life in Portugal

Choosing to work in Portugal means embracing a lifestyle defined by sunshine, stunning architecture, and a warm, welcoming culture. Portugal offers a unique blend of historical charm and modern urban living, making it an ideal choice for professionals pursuing Dutch speaking jobs in an international setting.

With a world-class culinary scene and a high quality of life, the capital city of Lisbon provides the perfect backdrop for your career advancement. Relocating to Portugal ensures you enjoy a balance of professional development and Mediterranean leisure, securing your place among the vibrant community of expats who now call Portugal home.

How to Apply

If you are ready to take the next step in your career and join a leading team in the BPO sector, we invite you to apply now for this Dutch Speaking Customer Service Representative position in Portugal. Our team at Mercier Consultancy Group is eager to support your transition and professional journey.