French Speaking Technical Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, specializing in connecting top-tier talent with world-class international organizations. We take pride in our premium service standards and our ability to facilitate seamless career transitions for professionals seeking high-impact French-speaking jobs abroad.

Job Overview

We are currently seeking a motivated professional for a French Speaking Technical Customer Support Agent position in Portugal, based in the vibrant city of Lisbon. This role within the Customer Support Services industry is perfect for a tech-savvy candidate looking to advance their career while enjoying a premium relocation experience with full support from our dedicated team.

Key Responsibilities

• Deliver exceptional service within the Customer Support Services industry by resolving technical issues for French-speaking clients.
• Manage daily customer inquiries via multiple communication channels, including phone, email, and live chat.
• Execute detailed technical troubleshooting to diagnose and resolve software or hardware-related problems.
• Provide expert pre-sales assistance to prospective clients, guiding them through technical specifications and product benefits.
• Maintain high levels of customer satisfaction by providing accurate information and professional communication.
• Document all interactions in the CRM system with precision and clarity.
• Collaborate with cross-functional teams to escalate complex technical matters and ensure timely resolution.

Requirements

• EU passport
• Native level French
• Fluent English (B2)
• Good computer handling skills
• Strong problem-solving and analytical abilities relevant to technical support operations.
• Previous experience in a customer care or technical support environment is considered an advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Embarking on one of the many available jobs in Portugal offers more than just a career change; it provides an opportunity to immerse yourself in a culture renowned for its hospitality, stunning Atlantic coastlines, and year-round Mediterranean sunshine. Living in Portugal allows you to experience a perfect work-life balance, enjoying the historic architecture and vibrant nightlife that Lisbon is famous for.

Beyond the professional growth, the quality of life in Portugal is exceptional, characterized by world-class gastronomy and a welcoming international community. Our comprehensive relocation support ensures that your move to Portugal is effortless, allowing you to settle in comfortably and enjoy everything this beautiful country has to offer.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a prime location, we invite you to apply now for this French Speaking Technical Customer Support Agent position in Portugal. Our team at Mercier Consultancy Group looks forward to reviewing your application and supporting your journey.