French Speaking VIP Account Manager

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to talent acquisition, ensuring that professionals find the perfect environment to excel in competitive global markets.

Job Overview

We are currently recruiting for a high-profile French Speaking VIP Account Manager position in Malta within the dynamic online casino sector. This role is perfect for a dedicated professional looking to join a market-leading gaming organization in a hybrid capacity, offering unparalleled opportunities to manage high-net-worth client relationships.

Key Responsibilities

• Deliver a premium service experience by handling VIP customer inquiries via phone, live chat, and email within the online casino environment.
• Manage and resolve complex customer issues with discretion, efficiency, and a deep understanding of online casino protocols.
• Conduct strategic outbound calls to targeted VIP clients to maintain strong engagement and loyalty.
• Monitor daily VIP account activity to identify trends, potential risks, and opportunities for personalized account management.
• Provide proactive support to ensure the highest levels of customer satisfaction, cementing our reputation as a leader in French-speaking jobs.
• Collaborate with internal departments to tailor offers and experiences specifically for high-value casino players.

Requirements

• Native French
• B1 English
• 1-3 years sales experience
• 1-3 years iGaming experience
• Computer systems proficiency
• Must already reside in Malta

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Malta

Living and working in Malta offers a unique blend of historical charm and modern professional opportunities. As a hub for international iGaming firms, Malta provides a vibrant community for professionals seeking jobs in Malta, paired with an enviable Mediterranean climate that ensures sun-drenched days throughout the year.

Beyond the professional sphere, Malta is renowned for its rich culture, stunning coastal scenery, and exceptional culinary landscape. For those pursuing a French Speaking VIP Account Manager position in Malta, the islands offer a high quality of life, making it one of the most desirable locations for career growth and personal fulfillment within the European tech and gaming scene.

How to Apply

If you are a results-driven professional eager to elevate your career in the online casino industry, we want to hear from you. Please click Apply Now to submit your application and join the premier team at Mercier Consultancy Group.