German Speaking IT Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our sophisticated approach to talent acquisition, ensuring that every placement drives value and excellence within the global Information Technology sector.

Job Overview

We are currently seeking a motivated professional for a German Speaking IT Support Specialist position in Portugal. This is an exceptional opportunity to join a major ICT company in Lisbon, where you will provide high-level technical assistance and service desk support to a global client base within the fast-paced Information Technology industry.

Key Responsibilities

• Provide technical support to end-users regarding various software and hardware technology products.
• Troubleshoot and resolve complex technical inquiries via phone, email, or chat in a professional manner.
• Maintain high levels of customer satisfaction while adhering to specific IT service desk protocols.
• Document all support interactions within the internal ticketing system to ensure accurate records.
• Contribute to the continuous improvement of IT support solutions and service delivery standards.
• Escalate critical technical issues to specialized internal departments when necessary.
• Participate in ongoing training sessions to stay updated on the latest developments in the Information Technology sector.

Requirements

• Fluency in German
• Fluency in English
• Passion for technology
• Customer orientation
• Organizational skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Embarking on a career in Portugal offers an unparalleled lifestyle characterized by mild weather, stunning coastlines, and a vibrant culture. As one of the most sought-after locations for German-speaking jobs, Lisbon provides a unique mix of historical charm and modern technological infrastructure, making it the perfect backdrop for your professional growth in Portugal.

Beyond the professional benefits, living in Portugal allows you to enjoy a world-renowned culinary scene and an exceptional quality of life. Joining the Information Technology community in Portugal is an ideal way to balance a challenging career with a relaxed, Mediterranean environment, ensuring that your time living and working in Portugal is truly rewarding.

How to Apply

If you are ready to advance your career with this German Speaking IT Support Specialist position in Portugal, we invite you to submit your application today. Explore our latest Jobs in Portugal and join our team by clicking "Apply Now" to start your journey with Mercier Consultancy Group.