Italian Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for professional roles, ensuring that both our clients and our recruits thrive in their respective global sectors.

Job Overview

We are currently seeking a talented professional for an Italian Speaking Customer Support Agent position in Greece within the vibrant travel industry. This represents one of our most exciting Italian-speaking jobs, offering the perfect opportunity to manage high-level travel inquiries for a global booking platform while enjoying a balanced, hybrid work model in the historic city of Athens.

Key Responsibilities

• Provide high-quality support to travelers regarding hotel reservations, vacation packages, and car rentals.
• Manage incoming inquiries via telephone, email, and live chat platforms with professionalism and efficiency.
• Resolve complex service issues related to travel bookings to ensure seamless customer experiences.
• Maintain a high level of empathy when assisting travelers with itinerary changes or travel-related concerns.
• Adhere strictly to company communication policies and data protection standards.
• Contribute to the positive reputation of the travel platform by delivering exceptional, localized support in Italian.
• Utilize internal systems to document and track customer interactions accurately.

Requirements

• Native Italian fluency
• B2 English fluency
• Valid EU passport
• Currently residing in Greece
• Good computer skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus

Life in Greece

Living and working in Greece offers an unparalleled lifestyle, blending ancient history with a modern, cosmopolitan Mediterranean culture. As one of the most sought-after destinations for jobs in Greece, Athens provides an ideal climate, stunning seaside access, and an energetic social scene that makes it a fantastic base for your professional career.

Beyond the professional advantages, the quality of life in Greece is second to none, characterized by world-renowned cuisine and a welcoming atmosphere. Choosing this Italian Speaking Customer Support Agent position in Greece allows you to immerse yourself in the vibrant culture that makes Greece a premier choice for expats and professionals alike.

How to Apply

If you are ready to take the next step in your career with one of the leading Italian-speaking jobs available today, we invite you to apply now. Join the Mercier Consultancy Group team and start your journey in the beautiful travel sector. We look forward to reviewing your application.