Italian Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier global talent with industry-leading organizations. We pride ourselves on facilitating exceptional career opportunities and providing comprehensive support to ensure our candidates thrive in the dynamic world of Customer Support Services.

Job Overview

We are excited to present a career-defining Italian Speaking Customer Service Specialist position in Ireland for a renowned multinational ticket exchange and resale platform. This is an excellent opportunity for multilingual professionals to secure one of the top Italian-speaking jobs while benefiting from a full relocation package to the vibrant city of Limerick.

Key Responsibilities

• Provide world-class customer support via phone, email, and chat to users of a global ticket resale platform.
• Efficiently manage and resolve account-related issues for international sellers within the Customer Support Services sector.
• Liaise with internal departments to ensure seamless service delivery for high-profile global events.
• Act as a primary point of contact for Italian-speaking users, ensuring high satisfaction ratings and resolution quality.
• Identify and escalate process improvement opportunities to enhance the user experience.
• Maintain accurate records of customer interactions in alignment with company support standards.
• Support customers effectively during major global events and peak demand periods.

Requirements

• Native Italian fluency
• Fluent English
• 6 months experience in IT/tech support
• EU citizenship
• Basic computer and MS Office skills
• Professional commitment to the Customer Support Services industry

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• Hybrid Work Model (mix of on-site and remote)
• Competitive professional development within the Irish job market
• And Much More...

Life in Ireland

Ireland is renowned for its welcoming culture, stunning landscapes, and rich historical heritage. When you secure one of our sought-after Italian-speaking jobs, you will find that Ireland offers a perfect blend of professional growth and an excellent quality of life. Whether you are exploring the rugged coasts or enjoying the social atmosphere of Limerick, living in Ireland is an experience like no other.

Our comprehensive relocation support makes your move to Ireland entirely stress-free, allowing you to focus on your career in one of Europe's most vibrant tech hubs. From local cuisine to the friendly community spirit, you will quickly feel at home in Ireland. Join our international team today and discover why so many professionals are choosing to build their futures here.

How to Apply

If you are ready to take the next step in your career with this exciting Italian Speaking Customer Service Specialist position in Ireland, we encourage you to click Apply Now. Our team at Mercier Consultancy Group is eager to review your application and assist you on your journey toward a new professional chapter.