Swedish Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging the gap between top-tier talent and industry-leading global enterprises. We specialize in sourcing multilingual professionals for the dynamic outsourcing (BPO) sector, ensuring our candidates find rewarding career opportunities that align with their personal and professional ambitions.

Job Overview

We are currently seeking a motivated professional for a Swedish Speaking Customer Service Representative position in Portugal. This hybrid role within the BPO industry allows you to leverage your language skills while providing high-quality support to customers, contributing to some of the most exciting Swedish-speaking jobs available in the current market.

Key Responsibilities

• Provide high-level customer service support to Swedish-speaking clients within a fast-paced BPO environment.
• Resolve customer inquiries and concerns regarding online purchases with efficiency and empathy.
• Maintain detailed records of customer interactions within the company database to ensure quality assurance.
• Collaborate with international teams to optimize service delivery and customer satisfaction levels.
• Troubleshoot technical or account-related issues, providing clear and effective solutions to end-users.
• Adhere to the high service standards expected in the outsourcing industry by meeting individual and team performance metrics.
• Participate in ongoing training to stay updated on product knowledge and internal operational procedures.

Requirements

• Native Swedish
• Fluent English (B2)
• Computer literacy
• Problem solving skills
• Communication skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus

Life in Portugal

Embarking on a career in Portugal offers an unparalleled lifestyle characterized by mild weather, stunning coastlines, and a rich, vibrant history. As one of the most popular destinations for professionals looking for Swedish-speaking jobs, Portugal provides a unique blend of modern urban living and Mediterranean charm, making it an ideal place to grow your career and your personal horizons.

Beyond the professional benefits, living in Portugal allows you to enjoy a world-class culinary scene, safe urban environments, and a high quality of life. Whether you are relocating for the culture or the climate, this Swedish Speaking Customer Service Representative position in Portugal ensures you are fully supported through our comprehensive relocation concierge service, making your move to Portugal a seamless and exciting life adventure.

How to Apply

If you are ready to take the next step in your career with one of the most exciting jobs in Portugal, we encourage you to submit your application today. Join our team and start your journey with Mercier Consultancy Group. Click "Apply Now" to begin the recruitment process.