Swedish Speaking IT Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating seamless career transitions for professionals seeking to excel in the competitive global Information Technology sector.

Job Overview

We are currently seeking a motivated professional for a Swedish Speaking IT Support Representative position in Portugal. This is an exceptional opportunity to join a prominent ICT organization in Lisbon, where you will provide vital technical assistance while enjoying a high-quality lifestyle among the most sought-after Swedish-speaking jobs in Europe.

Key Responsibilities

• Provide high-quality technical support to users regarding IT products and innovative digital solutions.
• Troubleshoot hardware and software-related inquiries via phone, email, or chat in the Swedish language.
• Maintain accurate logs of all technical interactions within the service desk platform.
• Collaborate with internal technical teams to escalate and resolve complex system issues.
• Ensure all service level agreements (SLAs) are met while maintaining excellent customer satisfaction.
• Stay updated on the latest developments in the IT industry to provide informed assistance to clients.
• Execute diagnostics and offer step-by-step guidance to ensure seamless user experiences.

Requirements

• Fluent Swedish
• Fluent English
• Interest in technology and innovation
• Customer service orientation
• Multitasking abilities
• Strong organizational and communication skills
• Ability to thrive in a fast-paced Information Technology environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Embarking on a career path with one of our many jobs in Portugal offers more than just professional growth; it offers a lifestyle upgrade. Portugal is renowned for its stunning Atlantic coastline, warm Mediterranean climate, and a vibrant culture that perfectly balances historical charm with modern living. Residents in Portugal enjoy an exceptional quality of life, filled with sunshine and endless opportunities for outdoor exploration.

Beyond the workplace, Portugal provides a welcoming environment for expatriates. As you settle into your new home, our relocation concierge team ensures a smooth transition. From world-class cuisine to a cost of living that allows you to enjoy the best of the region, choosing to work in Portugal is an investment in your personal and professional future.

How to Apply

If you are ready to advance your career in the IT industry and want to be part of an international team in a thriving European hub, we invite you to apply now. Join the ranks of satisfied professionals who have successfully secured Swedish-speaking jobs through our firm. We look forward to receiving your application at Mercier Consultancy Group.