Dutch Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European BPO recruitment. We pride ourselves on connecting top-tier talent with world-class organizations, facilitating high-impact career moves through our expertise in the global labor market.

Job Overview

We are currently sourcing for a dynamic Dutch Speaking Customer Service Representative position in Spain, based in the vibrant city of Valencia. This role within the Customer Support Services industry offers a unique opportunity to provide exceptional care for a major international energy provider while enjoying one of the most sought-after Dutch-speaking jobs in Europe.

Key Responsibilities

• Act as the primary point of contact for customers in the energy sector, ensuring high satisfaction levels.
• Manage and process contract renewals with efficiency and precision.
• Address and resolve customer inquiries regarding service cancellations.
• Provide expert support for general energy contract inquiries, demonstrating professional communication.
• Utilize strong listening skills to identify customer needs and offer tailored solutions.
• Maintain accurate records within the company database in a fast-paced Customer Support Services environment.
• Participate in team briefings to stay updated on service policies and performance goals.

Requirements

• Native level Dutch
• Communicative English
• Basic PC and phone skills
• Native or fluent Dutch (spoken and written)
• Service-minded professional with a commitment to excellence

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)

Life in Spain

Embarking on one of the many available jobs in Spain is a life-changing experience. Valencia offers a perfect blend of Mediterranean climate, historic architecture, and a thriving social scene that makes Spain an incredible place to live and grow your career. You will enjoy the world-renowned sun, sea, and culture that define daily life in Spain.

Our comprehensive relocation package ensures that moving to Spain is smooth and stress-free. From the exquisite local gastronomy to the high quality of life, Valencia provides the ideal backdrop for your professional journey. Join the many international professionals who have found their second home in Spain through Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in Valencia, we invite you to apply now. Your path to a rewarding international role begins here with Mercier Consultancy Group.