Italian Speaking Team Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on our deep market expertise and our ability to facilitate successful careers through high-quality opportunities within the global customer support services sector.

Job Overview

We are currently seeking a dynamic professional for an Italian Speaking Team Leader position in Spain, specifically located in the vibrant city of Barcelona. This is an exceptional opportunity for an experienced leader to oversee a high-performing team within the fast-paced customer support services industry, ensuring excellence in every client interaction.

Key Responsibilities

• Supervise and monitor daily team performance metrics within the customer support services department.
• Provide active coaching, mentoring, and development support to team members to drive individual and collective growth.
• Maintain and exceed high service standards, ensuring KPIs are consistently met or surpassed.
• Manage professional customer leads, ensuring timely and effective resolution of complex queries.
• Collaborate cross-functionally with other departments to refine operational processes and enhance service quality.
• Foster a positive team culture that promotes excellence in all Italian-speaking jobs and tasks.
• Analyze performance reports to identify trends and implement improvement strategies for the team.

Requirements

• Fluent Italian
• Fluent Spanish
• Fluent English
• Customer service experience
• Team leadership experience
• Proven background in managing and analyzing customer service KPIs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Monthly Performance Bonus
• And Much More...

Life in Spain

Securing one of our jobs in Spain means embracing a lifestyle defined by Mediterranean sunshine, rich historical culture, and an unparalleled social atmosphere. Living in Spain provides a unique blend of professional growth and leisure, making it a top choice for ambitious professionals seeking a high quality of life.

From the world-class culinary scene to the stunning coastal landscapes, Spain offers a welcoming environment for expatriates and locals alike. If you are ready to elevate your career with an Italian Speaking Team Leader position in Spain, there has never been a better time to make the move.

How to Apply

If you possess the leadership skills and language proficiency required for this role, we encourage you to click Apply Now to submit your application. We look forward to reviewing your profile and helping you reach the next step in your professional journey. Best regards, the recruitment team at Mercier Consultancy Group.