Dutch Speaking Contact Center Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in executive search and professional placement within the BPO and Customer Support Services sectors, ensuring excellence at every stage of the recruitment journey.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Contact Center Agent position in Bulgaria, supporting a prestigious food and beverage delivery service. This is a unique opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported international transition to one of Europe's most vibrant cities.

Key Responsibilities

• Manage incoming customer inquiries via telephone with the highest level of professionalism.
• Oversee comprehensive order management for premium food and wine delivery services.
• Coordinate and schedule precise delivery logistics to ensure optimal client satisfaction.
• Provide empathetic, solution-oriented communication to resolve client queries effectively.
• Maintain accurate records within the internal database to ensure seamless service delivery.
• Collaborate with cross-functional teams to improve support processes within the Customer Support Services sector.
• Uphold brand standards while delivering a world-class customer experience in every interaction.

Requirements

• Native or fluent Dutch (spoken and written)
• Native Dutch speaker
• Strong interpersonal skills with a focus on empathetic client communication.
• A result-oriented mindset suitable for a fast-paced Customer Support Services environment.
• Ability to relocate to Sofia, Bulgaria for this on-site opportunity.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing a lifestyle of both historical charm and modern convenience. Bulgaria offers a unique Mediterranean-influenced climate, beautiful mountain landscapes, and a thriving social scene that makes it a highly desirable destination for expatriates. As you explore jobs in Bulgaria, you will discover a culture that values hospitality, rich cuisine, and an exceptional work-life balance.

Sofia, the capital of Bulgaria, serves as a central hub for international business and technology, making it the perfect setting for your next career move. With our dedicated relocation concierge supporting your transition, settling into Bulgaria becomes a seamless experience, allowing you to enjoy the high quality of life that this rapidly growing country provides to all professionals.

How to Apply

If you are ready to take the next step in your career with this Dutch Speaking Contact Center Agent position in Bulgaria, we invite you to apply now. Join the ranks of satisfied professionals who have successfully transitioned abroad with the support of Mercier Consultancy Group. We look forward to reviewing your application.