French Speaking Customer Care Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in recruitment and BPO solutions, we specialize in placing professionals into high-impact roles, including exclusive French-speaking jobs across Europe.

Job Overview

We are currently seeking a motivated individual for a French Speaking Customer Care Agent position in Cyprus, based in the vibrant city of Larnaca. This role within the Customer Support Services industry is ideal for a professional looking to leverage their linguistic skills while enjoying the Mediterranean lifestyle through our comprehensive relocation support.

Key Responsibilities

• Act as the primary point of contact for international clients via live chat and email channels.
• Provide expert guidance by explaining complex products and company policies to French-speaking customers.
• Maintain high levels of accuracy while updating customer account details within the internal database.
• Resolve customer inquiries and concerns in a professional, empathetic, and efficient manner.
• Utilize strong interpersonal and negotiation skills to influence positive outcomes for the client.
• Collaborate with the broader support team to identify process improvements and maintain service quality standards.
• Contribute to the excellence of our Customer Support Services department by meeting and exceeding performance KPIs.

Requirements

• Native French
• Fluent English (B2)
• European passport
• Computer literacy (Microsoft Excel)
• Problem-solving skills

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• Professional environment within the Customer Support Services industry

Life in Cyprus

Choosing one of our open jobs in Cyprus means choosing a life of sunshine, culture, and history. As a French Speaking Customer Care Agent position in Cyprus, you will find yourself in the beautiful coastal city of Larnaca, where the pace of life allows for a perfect balance between a challenging career and Mediterranean relaxation. Cyprus offers an exceptional climate and a welcoming atmosphere that makes integration smooth and enjoyable for international professionals.

Beyond the professional advantages, the quality of life in Cyprus is truly world-class, featuring vibrant local gastronomy, historic sites, and stunning beaches. Our relocation experts ensure your transition to living in Cyprus is seamless, providing full support so you can focus on enjoying your new home from day one.

How to Apply

If you are ready to elevate your career with one of the most exciting French-speaking jobs available today, we invite you to take the next step. Click the 'Apply Now' button to submit your application to Mercier Consultancy Group and join our team of professionals in sunny Larnaca. We look forward to hearing from you!