Italian Speaking Customer Service Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers through high-impact roles in the Customer Support Services industry.

Job Overview

We are currently sourcing exceptional talent for an Italian Speaking Customer Service Advisor position in Portugal, specifically within the dynamic Customer Support Services sector. This is a unique opportunity to join a global team, providing premium assistance to users of a major online video platform while enjoying the vibrant lifestyle offered by one of the most popular hubs for Italian-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for users of a leading online video platform, ensuring excellence in every Customer Support Services interaction.
• Manage inbound customer inquiries effectively via telephone, email, and live chat channels.
• Provide expert troubleshooting to resolve technical issues and account queries for Italian-speaking clients.
• Accurately document all customer interactions and solutions within the company’s internal CRM systems.
• Multitask efficiently between various support platforms while maintaining high service standards.
• Collaborate with cross-functional teams to escalate complex cases and improve overall user experience.
• Contribute to the success of one of the most sought-after Italian-speaking jobs in Europe by consistently meeting performance KPIs.

Requirements

• Native level Italian
• Fluent English (B2)
• EU passport
• Computer handling skills
• Problem-solving skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Securing one of our jobs in Portugal means choosing a life of sunshine, culture, and coastal beauty. Portugal offers an exceptional quality of life with its Mediterranean climate, historic architecture, and friendly local communities, making it an ideal destination for professionals looking to combine work with an enriched lifestyle.

Beyond the workplace, Portugal provides a rich culinary scene and a safe, welcoming environment for international expats. By choosing this Italian Speaking Customer Service Advisor position in Portugal, you are embarking on a journey in a country that balances professional growth with world-class relaxation, ensuring that your relocation to Portugal is as fulfilling as your new career.

How to Apply

If you are ready to elevate your career and join a dynamic international team, we invite you to apply now. Take the first step toward your new chapter in the thriving Customer Support Services industry. We look forward to reviewing your application at Mercier Consultancy Group.