Norwegian Speaking Customer Experience Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking to advance their careers in vibrant international hubs.

Job Overview

We are currently sourcing candidates for a prestigious Norwegian Speaking Customer Experience Advisor position in Malta within the dynamic online casino industry. This role offers the perfect blend of professional growth and an exceptional Mediterranean lifestyle, making it one of the most sought-after Norwegian-speaking jobs in the region.

Key Responsibilities

• Provide high-quality support to online casino players via live chat, email, and outbound calls.
• Maintain and foster strong customer relationships to ensure long-term retention and satisfaction.
• Collaborate closely with an international team to uphold the premium service standards of our client.
• Resolve complex player inquiries regarding gaming accounts, payments, and promotional offers.
• Act as a brand ambassador, ensuring that every player enjoys a seamless gaming experience.
• Utilize internal systems to document interactions and track player feedback effectively.
• Participate in team meetings to share insights and improve service quality within the online casino sector.

Requirements

• Native level Norwegian
• Fluent English (B2)
• Customer support experience
• Computer handling skills

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance

Life in Malta

Choosing to pursue jobs in Malta means embracing an island lifestyle defined by over 300 days of sunshine and a rich, vibrant history. As a hub for the iGaming industry, Malta offers a unique cosmopolitan atmosphere where you can enjoy crystal-clear Mediterranean waters and a thriving social scene right on your doorstep.

Relocating to Malta provides an incredible opportunity for personal and professional growth. With its welcoming expat community, diverse culinary landscape, and high quality of life, Malta serves as the ideal backdrop for your next career move. Experience why so many professionals choose to build their future in the heart of the Mediterranean.

How to Apply

If you are ready to take the next step in your career and join the booming online casino sector, click Apply Now to submit your application to Mercier Consultancy Group. We look forward to guiding you through your relocation to Malta.