Norwegian Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We are dedicated to providing seamless career transitions and are proud to represent some of the most prestigious opportunities for professionals seeking high-growth paths in the customer support services sector.

Job Overview

We are currently seeking a motivated professional for a Norwegian Speaking Customer Support Representative position in Malta. This hybrid role is perfect for someone looking to build a career in a fast-paced environment while enjoying the unique lifestyle found in one of Europe’s most vibrant hubs for Norwegian-speaking jobs.

Key Responsibilities

• Deliver high-quality customer assistance to users via phone, email, and live chat platforms.
• Represent the company brand with professionalism while managing inbound customer queries effectively.
• Analyze and escalate complex technical issues to the appropriate internal departments to ensure prompt resolution.
• Maintain accurate records of customer interactions within the internal support database.
• Collaborate with the global team to optimize customer support services standards and protocols.
• Stay updated on product knowledge and service policies to provide accurate information to our client base.
• Contribute to a positive, team-oriented atmosphere in the Qormi-based office.

Requirements

• Native Norwegian language skills
• Fluent English
• EU passport
• Basic computer skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• And Much More...

Life in Malta

Choosing one of our jobs in Malta means choosing a life of sunshine, rich history, and Mediterranean charm. Malta offers a unique blend of vibrant nightlife, ancient heritage, and stunning coastal landscapes that make living in the Mediterranean a dream for many expatriates. The island's climate is world-renowned, providing sun-filled days for the majority of the year, perfect for exploring the beaches and outdoor culture.

Relocating to Malta provides an exceptional quality of life, with a welcoming international community and a culinary scene that draws influence from across the globe. As part of our comprehensive support package, your transition to Malta will be managed by experts, allowing you to focus on enjoying your new home from day one. Embrace the professional opportunities in Malta and elevate your career within the customer support services industry.

How to Apply

If you are ready to take the next step in your career and join our team in Qormi, we encourage you to click Apply Now to submit your application. We look forward to hearing from you and helping you start your journey with Mercier Consultancy Group.