Finnish Speaking Team Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We pride ourselves on delivering bespoke staffing solutions, facilitating exceptional career moves for professionals seeking high-impact roles within the global Customer Support Services sector.

Job Overview

We are currently looking for a talented individual to fill the Finnish Speaking Team Leader position in Latvia. This is a unique opportunity to join our elite roster of Finnish-speaking jobs, where you will lead a dynamic support team in the vibrant Customer Support Services industry, ensuring excellence in every client interaction.

Key Responsibilities

• Support and mentor team members to ensure the consistent delivery of premium customer experiences.
• Monitor and analyze team performance metrics against established KPIs to ensure operational efficiency.
• Conduct routine quality audits of support interactions to maintain high standards of service.
• Manage complex escalations and provide resolution strategies for challenging customer inquiries.
• Facilitate team meetings and provide constructive feedback to drive professional development.
• Act as the primary point of contact for team operations within the Customer Support Services environment.
• Collaborate with management to implement new processes that enhance the overall service quality.

Requirements

• EU passport
• Finnish (B2/C1)
• 2-4 years experience in related role
• English (B1)
• Native or fluent Finnish (spoken and written)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Latvia

Embracing one of our many Jobs in Latvia means immersing yourself in a culture that perfectly blends historical charm with modern innovation. Latvia offers a stunning landscape with four distinct seasons, providing a high quality of life that is both peaceful and culturally enriching. Living in Latvia allows you to enjoy an affordable cost of living while being based in the heart of the Baltics.

Our candidates find the transition to Latvia seamless, thanks to our robust support systems. Whether you are exploring the culinary delights of Riga or enjoying the pristine nature, you will find that relocation to Latvia provides a rewarding lifestyle upgrade. Join us in this beautiful country and excel in your career path with the Finnish Speaking Team Leader position in Latvia.

How to Apply

If you are ready to take the next step in your career and join a forward-thinking team, we invite you to apply now. Click the button below to submit your application and join the premier Finnish-speaking jobs network at Mercier Consultancy Group. We look forward to hearing from you.