Finnish Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class organizations. As a leader in international staffing, we pride ourselves on facilitating career-defining opportunities for multilingual professionals across the globe.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Customer Service Representative position in Latvia. This role within the Customer Support Services industry offers a unique chance to grow your career in a dynamic international environment while enjoying the support of a comprehensive, fully-paid relocation program.

Key Responsibilities

• Deliver exceptional customer support across multiple channels, including phone, chat, and email, within the Customer Support Services sector.
• Manage and resolve customer inquiries and complaints with a high level of empathy and professional accuracy.
• Provide dedicated support to clients during professional events to ensure a seamless experience.
• Maintain detailed and accurate customer records to ensure high-quality service standards.
• Collaborate with international team members to troubleshoot complex issues and improve service delivery.
• Adhere to industry-standard key performance indicators to ensure consistent service quality.
• Act as a primary point of contact, representing our clients' brand voice with excellence in the Finnish language.

Requirements

• Native Finnish
• Fluent English
• EU passport
• Basic computer skills
• Problem-solving skills

What We Offer

• Competitive salary package with significant career growth potential.
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Relocation Package, including flight, transfer, and initial hotel accommodation.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Comprehensive health insurance coverage.
• Professional training provided to ensure you excel in your role.
• An exciting opportunity to secure one of the most sought-after Finnish-speaking jobs in the region.

Life in Latvia

Relocating for one of our Finnish-speaking jobs means discovering the hidden gem of the Baltics. Latvia offers a perfect blend of historic architecture, vibrant modern culture, and stunning natural landscapes. Living in Latvia provides a high quality of life with a welcoming international community, making it one of the most attractive destinations for professionals seeking a change of scenery.

Your move to Latvia is made effortless by our dedicated concierge team. From exploring local cuisine to navigating the friendly social atmosphere, you will find that Latvia offers a uniquely comfortable and enriching environment. Start your adventure today and see why so many choose to advance their careers by choosing jobs in Latvia.

How to Apply

If you are ready to take the next step in your career and join a leading firm in the Customer Support Services industry, we invite you to apply for this Finnish Speaking Customer Service Representative position in Latvia today. Click 'Apply Now' to submit your details to the Mercier Consultancy Group recruitment team. We look forward to hearing from you.