Swedish Speaking Trainer

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing specialists for high-growth sectors, ensuring that every placement we facilitate bridges the gap between ambitious professionals and world-class service providers.

Job Overview

We are currently seeking an experienced professional for a Swedish Speaking Trainer position in Latvia within the fast-paced Customer Support Services industry. This is an exceptional opportunity to join one of the many prestigious Swedish-speaking jobs in our network, where you will shape service excellence and drive the development of support teams in a vibrant, international environment.

Key Responsibilities

• Facilitate comprehensive training programs to support and develop customer support teams.
• Monitor and ensure team adherence to established quality processes and service standards.
• Identify performance patterns and knowledge gaps through regular quality assessments.
• Develop and present actionable improvement initiatives to enhance service quality.
• Maintain an agile mindset to adapt to changing service requirements in a fast-paced environment.
• Utilize strong analytical skills to translate data into effective coaching sessions.
• Collaborate with stakeholders to ensure consistent delivery of high-quality customer experiences.

Requirements

• Swedish B2/C1 level
• English B1 level
• EU passport
• Training experience
• 2-4 years experience as team leader or quality analyst
• Native or fluent Swedish (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Latvia

Choosing to work in Latvia offers a unique blend of historical charm and modern European convenience. As you consider jobs in Latvia, you will discover a country with a rich cultural tapestry, stunning natural landscapes, and a rapidly growing professional hub that welcomes international talent with open arms. The climate provides a beautiful change of seasons, ensuring a vibrant atmosphere throughout the year in Latvia.

Beyond the professional benefits of this Swedish Speaking Trainer position in Latvia, you will enjoy a high quality of life characterized by affordable living, excellent cuisine, and a friendly, multicultural community. With our dedicated relocation concierge, settling into your new home in Latvia is a seamless and stress-free experience, allowing you to focus on your career and personal growth in this hidden gem of the Baltics.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving European market, we invite you to click Apply Now to submit your application. We look forward to reviewing your profile. Sincerely, the Recruitment Team at Mercier Consultancy Group.