Italian Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we facilitate high-impact career opportunities across Europe, helping professionals excel in their chosen fields.

Job Overview

We are currently seeking a dynamic professional for an Italian Speaking Customer Service Representative position in Spain, specifically designed for those looking to excel in the digital marketing advertising industry. This hybrid role based in Barcelona offers a unique opportunity to provide premium support while enjoying the vibrant professional landscape of one of Europe’s most exciting cities.

Key Responsibilities

• Serve as the primary point of contact for clients within the digital marketing advertising project.
• Efficiently route customer inquiries to the appropriate departments to ensure timely resolution.
• Maintain a high standard of professional service consistent with Customer Support Services best practices.
• Consistently meet defined Key Performance Indicators (KPIs) and service level agreements.
• Ensure strict compliance with all company policies and internal data protection guidelines.
• Utilize internal systems to track interactions and provide high-quality support to our diverse user base.

Requirements

• C2 level of Italian
• C1 level of English
• Customer-focused demeanor
• Communication skills
• Multitasking ability
• Proven ability to work effectively in a hybrid environment.
• Professionalism in handling high-volume support interactions.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Spain

Choosing one of our Italian-speaking jobs in Barcelona means embracing the unparalleled Mediterranean lifestyle. Spain offers a perfect harmony of historic culture, world-renowned architecture, and sun-drenched beaches, making Spain one of the most desirable locations for international professionals seeking a change of pace.

With our comprehensive relocation support, moving to Spain has never been more seamless. Enjoy the world-class culinary scene, rich social life, and the unique quality of life that only Spain can provide, all while advancing your career in a supportive, multicultural environment.

How to Apply

If you are ready to secure a top-tier Italian Speaking Customer Service Representative position in Spain and join an industry-leading team, we encourage you to submit your application today. Explore our latest jobs in Spain by clicking Apply Now to start your journey with Mercier Consultancy Group.