Italian Speaking Account Manager

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to bridging top-tier talent with industry-leading organizations. We pride ourselves on our sophisticated approach to career development, particularly for those seeking high-impact Italian speaking jobs within the competitive landscape of the Customer Support Services industry.

Job Overview

We are currently seeking a dynamic professional for an Italian Speaking Account Manager position in Spain, specifically within our vibrant Barcelona hub. This role is essential for our Customer Support Services vertical, where you will drive excellence in client relations while navigating the fast-paced property and hospitality market.

Key Responsibilities

• Manage and nurture long-term relationships with existing hosts within the property and hospitality sector.
• Optimize account performance through strategic analysis and data-driven customer support insights.
• Utilize advanced CRM tools to track progress, monitor interaction quality, and ensure service standards.
• Identify and execute opportunities for account growth and revenue expansion.
• Collaborate closely with internal sales teams to align customer support strategies with broader business goals.
• Resolve complex client inquiries with a professional, customer-centric approach.
• Analyze market trends to provide actionable feedback for service improvements.

Requirements

• 1-2 years of experience in Customer Success or Account Management
• C2 level of Italian
• Proficient level of English
• BA/BS degree or equivalent experience
• Proven record of exceeding sales targets
• Strong problem-solving skills and a customer-centric mindset

What We Offer

• Competitive Monthly Salary
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• And Much More...

Life in Spain

Embarking on a career in Barcelona offers an unparalleled lifestyle, blending historic culture with a modern, Mediterranean pace of life. Jobs in Spain, especially in beautiful cities like Barcelona, provide the perfect climate to enjoy life after hours, with endless sun and world-class architecture at your doorstep. Spain is a destination that truly celebrates the balance between professional ambition and personal well-being.

Beyond the climate, Spain is renowned for its world-class gastronomy and vibrant social scene, making it a highly desirable location for international professionals. By taking this Italian Speaking Account Manager position in Spain, you are choosing to elevate your career while enjoying the rich culture that makes Spain a global leader in quality of life.

How to Apply

If you are ready to advance your career with Mercier Consultancy Group, we invite you to click "Apply Now" to submit your application. Join our team and help us define the future of customer service. We look forward to hearing from you.