German Speaking Technical Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with top-tier organizations within the outsourcing (BPO) industry. We specialize in executive search and professional staffing, ensuring that the most ambitious candidates find their perfect fit in high-growth environments across Europe.

Job Overview

We are currently seeking a motivated professional for a German Speaking Technical Support Specialist position in Bulgaria, supporting clients in the dynamic BPO sector. This fully remote role is ideal for experts looking for challenging German-speaking jobs within a stable, global outsourcing environment.

Key Responsibilities

• Provide high-quality technical support to merchants regarding payment terminals and POS hardware.
• Manage client interactions across multiple channels, including phone, email, and internal ticketing systems.
• Troubleshoot complex connectivity, software, and hardware-related issues efficiently.
• Maintain precise and comprehensive documentation of all technical support cases.
• Handle and process portal access requests in accordance with security protocols.
• Collaborate with cross-functional teams to resolve recurring merchant concerns within the BPO framework.
• Ensure high levels of customer satisfaction by providing expert technical guidance in German.

Requirements

• Fluent German (C1)
• English (B1 or higher)
• Previous experience in customer service or technical support
• Ability to work rotating shifts

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending a rich cultural heritage with a modern, fast-growing economy. Professionals choosing jobs in Bulgaria benefit from a Mediterranean-influenced climate, beautiful landscapes, and a cost of living that allows for a high standard of personal comfort, making it a premier destination for those seeking international careers.

Choosing to work remotely in Bulgaria means joining a vibrant community of international professionals. From the stunning Black Sea coast to the historic streets of Sofia, Bulgaria provides a balanced, rewarding lifestyle. Secure your future with a German Speaking Technical Support Specialist position in Bulgaria and enjoy the perfect harmony of professional growth and personal leisure.

How to Apply

If you are ready to advance your career with one of the most exciting German-speaking jobs in the outsourcing industry, we invite you to submit your application today. Click 'Apply Now' to start your journey with Mercier Consultancy Group.