Italian Speaking Customer Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services industry, ensuring seamless integration and career growth for our partners.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Support Advisor position in Bulgaria. This fully remote role is a fantastic opportunity to join a global music streaming platform and deliver world-class service, representing one of the most sought-after Italian-speaking jobs currently available in the Customer Support Services sector.

Key Responsibilities

• Provide high-quality support to users of a leading music streaming platform via email and chat.
• Assist customers with complex account management tasks and profile inquiries.
• Resolve billing-related questions and provide clear, accurate financial guidance.
• Perform technical troubleshooting to ensure an optimal listening experience for all subscribers.
• Maintain professional communication standards in line with the Customer Support Services industry best practices.
• Collaborate with international teams to optimize support workflows and user satisfaction.
• Adapt to flexible shift schedules to ensure global coverage for our client base.

Requirements

• Italian C1
• English C1
• EU work authorization
• Exceptional communication skills in both Italian and English.
• Proven ability to work independently in a remote environment.
• Previous experience within the Customer Support Services industry is considered a strong asset.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Monthly Performance Bonus
• Fully Remote work model within Bulgaria
• Opportunity to work for a globally recognized streaming brand

Life in Bulgaria

Choosing to take on one of our remote jobs in Bulgaria offers a unique blend of historical charm and modern convenience. Bulgaria provides a high quality of life, featuring diverse landscapes ranging from scenic mountain ranges to beautiful Black Sea coastlines, all enjoyed under a pleasant climate that makes living in Bulgaria a delightful experience.

Beyond the professional landscape, you will find that Bulgaria is a hidden gem for expats, boasting an affordable cost of living and a vibrant culinary scene. By securing this Italian Speaking Customer Support Advisor position in Bulgaria, you gain the freedom to work from anywhere in the country while enjoying the rich culture and hospitality that define life in Bulgaria.

How to Apply

If you are ready to advance your career with this exciting opportunity, we invite you to submit your application today. Please click the Apply Now button to join our talent network for this Italian Speaking Customer Support Advisor position in Bulgaria. We look forward to hearing from you. Sincerely, Mercier Consultancy Group.