Polish Speaking Technical Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with industry-leading organizations across the European BPO and customer support services sectors. We pride ourselves on delivering bespoke career opportunities that empower professionals to excel in global environments.

Job Overview

We are currently seeking a motivated professional for a Polish Speaking Technical Support Consultant position in Bulgaria, specifically within the dynamic customer support services industry. This is an exceptional opportunity to join one of the most sought-after Polish-speaking jobs in Europe, providing critical security software support to home and home office users while enjoying the vibrant lifestyle of Sofia.

Key Responsibilities

• Provide high-quality technical assistance to home and home office users regarding security software products.
• Manage and resolve user inquiries through diverse channels, including phone, live chat, and remote support sessions.
• Translate complex technical concepts into clear, user-friendly language for non-technical customers.
• Troubleshoot software-related issues to ensure optimal performance and user satisfaction.
• Maintain accurate documentation of all technical support interactions in the internal database.
• Collaborate with international teams to stay updated on the latest security software developments.
• Uphold the highest standards of the customer support services industry through empathy and problem-solving.

Requirements

• Polish language proficiency
• English language proficiency
• Basic technical knowledge
• Multitasking ability
• Communication skills
• Ability to work on-site in Sofia, Bulgaria

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing one of our Polish-speaking jobs in Bulgaria offers a unique blend of historical charm and modern European convenience. With its beautiful mountain landscapes, Mediterranean-influenced climate, and vibrant social scene, Bulgaria provides an excellent quality of life for expatriates. Joining our team means choosing Bulgaria as your new home, where you can explore rich cultural landmarks and a welcoming, diverse community.

Relocating to Sofia is a seamless experience thanks to our comprehensive support. Bulgaria is rapidly becoming a premier hub for international professionals, offering an affordable cost of living and world-class culinary experiences. By accepting this Polish Speaking Technical Support Consultant position in Bulgaria, you are stepping into a professional environment that rewards talent and encourages personal growth within one of the most exciting job markets in the region.

How to Apply

If you are ready to advance your career with one of the premier jobs in Bulgaria, we encourage you to click Apply Now and join our talented team. Mercier Consultancy Group is committed to your success and looks forward to reviewing your application.