German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in the BPO and customer experience sector, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in international hubs, such as our popular German-speaking jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic professional for a German Speaking Customer Support Specialist position in Bulgaria to provide world-class assistance for a global leader in online retail. This role offers the perfect platform to leverage your linguistic talents within the fast-paced Customer Support Services industry while enjoying a vibrant, international work culture in the heart of Sofia.

Key Responsibilities

• Act as the primary point of contact for German-speaking customers, ensuring high-quality service delivery.
• Efficiently resolve complex inquiries related to online shopping experiences, order tracking, and account management.
• Maintain detailed records of customer interactions within the CRM system to uphold excellence in our Customer Support Services standards.
• Collaborate with international team members to troubleshoot technical issues and improve overall user satisfaction.
• Participate in team-building activities and ongoing training sessions to stay updated on industry best practices.
• Contribute to the positive and collaborative environment characteristic of our offices in Bulgaria.
• Strive to meet and exceed personal and departmental performance KPIs to qualify for monthly bonuses.

Requirements

• Native or fluent German (spoken and written)
• German or Italian level B2
• Computer skills
• Communication skills

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a country rich in history, breathtaking landscapes, and a rapidly growing professional scene. Sofia, the capital city, offers a unique blend of ancient landmarks and modern amenities, providing an exceptional quality of life for expatriates. With a climate that offers all four seasons and a warm, welcoming local culture, Bulgaria has quickly become a premier destination for those seeking international career growth.

Beyond the workplace, life in Bulgaria is defined by its vibrant culinary scene and affordable cost of living. Whether you are exploring the mountainous regions or the bustling city centers, Bulgaria ensures a balanced lifestyle. Join our community of professionals and discover why this German Speaking Customer Support Specialist position in Bulgaria is the perfect next step for your global career.

How to Apply

If you are ready to elevate your career within the Customer Support Services industry, we invite you to submit your application today. Join Mercier Consultancy Group and take the first step toward your new life in Europe. Click Apply Now to get started!