German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating career-defining opportunities through our extensive network of global partners within the Customer Support Services industry.

Job Overview

We are currently scouting for exceptional professionals to take on the German Speaking Customer Support Specialist position in Bulgaria. This role is a gateway to one of the most exciting German-speaking jobs in the region, offering you the chance to represent a global retail leader within the dynamic Customer Support Services sector.

Key Responsibilities

• Deliver high-quality assistance to customers of a global retail brand via phone, email, and live chat.
• Resolve complex inquiries with precision while maintaining the highest service standards in the Customer Support Services industry.
• Ensure seamless communication with German-speaking clients in a fast-paced, high-volume environment.
• Utilize professional CRM tools to track, log, and resolve customer interactions effectively.
• Collaborate with international team members to share best practices and drive service excellence.
• Contribute to the success of the project by meeting key performance indicators and quality targets.
• Engage in continuous professional development through intensive industry-specific training.

Requirements

• Native or fluent German (spoken and written)
• German level B2
• Computer literacy
• Organizational skills
• Previous experience in the Customer Support Services sector is an asset
• Ability to thrive in an international office environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a vibrant culture and a stunning Mediterranean-influenced climate. Bulgaria offers a unique blend of historical richness and modern convenience, making it an ideal destination for professionals seeking to advance their careers in a thriving European hub.

With a high quality of life and an affordable cost of living, moving to Bulgaria is a smart lifestyle choice. Whether you are enjoying the local cuisine or exploring the beautiful landscape, living in Bulgaria provides the perfect balance between professional success and personal fulfillment.

How to Apply

If you are ready to elevate your career with a German Speaking Customer Support Specialist position in Bulgaria, we invite you to apply now. Join the ranks of satisfied professionals who have made the move to one of the most exciting German-speaking jobs in Eastern Europe today. Mercier Consultancy Group looks forward to supporting your professional journey.