German Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our expertise in facilitating high-impact careers, specifically focusing on premium German-speaking jobs for professionals seeking long-term growth.

Job Overview

We are currently seeking a motivated professional for a German Speaking Customer Support Specialist position in Bulgaria. This remote role within the customer support services industry allows you to provide expert assistance to clients of a major telecommunications firm while enjoying the flexibility of working from home.

Key Responsibilities

• Manage diverse inquiries for a major telecommunications company via phone, email, and chat.
• Provide expert support for TV and internet service-related customer requests.
• Troubleshoot and resolve technical questions as part of our premium customer support services.
• Perform accurate contract administration tasks to ensure high-quality service delivery.
• Identify client needs proactively to offer tailored solutions and value-added service options.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Collaborate with internal teams to streamline service processes and improve client experiences.

Requirements

• Fluent German
• Customer service experience
• Communication skills
• Willingness to work in shifts

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• Remote working environment within Bulgaria

Life in Bulgaria

Choosing one of our remote jobs in Bulgaria means embracing a beautiful Mediterranean-influenced climate and a rich cultural heritage. Bulgaria offers an exceptional work-life balance, where historic architecture meets modern urban living, making it an increasingly popular destination for international professionals.

The cost of living in Bulgaria is highly attractive, allowing you to enjoy a high quality of life, diverse local cuisine, and vibrant social scenes. If you are already based in the country, this German Speaking Customer Support Specialist position in Bulgaria is the perfect opportunity to advance your career in a supportive and scenic environment.

How to Apply

If you are ready to take the next step in your career with one of the most exciting German-speaking jobs on the market, we invite you to click Apply Now to submit your application to Mercier Consultancy Group. Our recruitment team looks forward to reviewing your profile and discussing your future with us.