Finnish Speaking Customer Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and leading multinational corporations. As experts in the Customer Support Services sector, we specialize in placing professionals into high-impact roles that drive excellence and customer loyalty across Europe.

Job Overview

We are currently seeking a motivated individual for a Finnish Speaking Customer Support Consultant position in Bulgaria. This role is an exceptional opportunity to join a major music streaming service and provide world-class support to premium users in a vibrant, international environment, making it one of the most sought-after Finnish-speaking jobs in the region.

Key Responsibilities

• Deliver professional and empathetic support to premium users of a global music streaming service via email.
• Utilize your native-level linguistic skills to resolve complex inquiries with a creative and solution-oriented mindset.
• Maintain high standards of service within the fast-paced Customer Support Services industry.
• Foster positive user experiences by effectively addressing account, billing, and technical streaming queries.
• Collaborate with international teams to optimize support workflows and maintain service quality.
• Ensure all interactions reflect the premium brand identity of the service provider.
• Actively contribute to a culture of continuous improvement in our Sofia-based operations.

Requirements

• Finnish language proficiency
• English C1 level
• Excellent communication skills
• Strong interpersonal skills with a passion for music and technology.
• Proven ability to troubleshoot issues effectively in a digital Customer Support Services environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means embracing a life of rich history, stunning landscapes, and a surprisingly warm Mediterranean-influenced climate. Sofia is a thriving European hub where modern urban life meets ancient culture, offering a unique blend of vibrant nightlife, world-class dining, and affordable living that continues to attract professionals seeking excellent Finnish-speaking jobs.

Bulgaria is rapidly becoming a top destination for career growth in the Customer Support Services sector, providing an incredible balance between professional advancement and personal satisfaction. Experience the warmth of the Bulgarian hospitality, the charm of the Balkan mountain ranges, and the high quality of life that makes working in Bulgaria a truly rewarding professional decision.

How to Apply

If you are ready to take the next step in your career with this Finnish Speaking Customer Support Consultant position in Bulgaria, we invite you to click Apply Now to submit your application to the team at Mercier Consultancy Group. We look forward to reviewing your profile.