German Speaking Email Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our deep industry expertise, placing professionals into high-impact roles that accelerate their career growth across the European market.

Job Overview

We are currently looking for a motivated professional to fill the German Speaking Email Support Consultant position in Bulgaria. This role within the customer support services industry focuses on delivering exceptional email assistance to premium users of a leading global music streaming platform. If you are seeking one of the most rewarding German-speaking jobs in the region, this is your opportunity to join a vibrant team in Sofia.

Key Responsibilities

• Provide high-quality email assistance to Premium users of a global music streaming platform.
• Efficiently resolve complex customer inquiries and technical issues through professional written communication.
• Maintain a deep understanding of platform features and service protocols within the customer support services sector.
• Ensure customer satisfaction by delivering timely, accurate, and empathetic responses.
• Document and track customer interactions accurately within the internal support database.
• Collaborate with internal teams to escalate and resolve critical issues, ensuring seamless user experiences.
• Actively participate in ongoing training to refine support techniques and industry knowledge.

Requirements

• German C1 level
• English C1 level
• Excellent communication skills
• Positive attitude
• Motivation for development
• A commitment to delivering service excellence in a fast-paced customer support services environment.

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with a modern, fast-growing tech scene. Bulgaria offers a fantastic climate with distinct seasons, stunning mountain ranges, and a vibrant lifestyle that attracts professionals from all over the globe to its capital, Sofia.

Beyond the German Speaking Email Support Consultant position in Bulgaria, you will find that the country boasts a remarkably high quality of life with an affordable cost of living. Whether you are enjoying the local Mediterranean-influenced cuisine or exploring the rich history of the region, living in Bulgaria provides an enriching experience for expatriates and locals alike.

How to Apply

If you are ready to advance your career and join a top-performing team in Sofia, we invite you to apply now. Take the next step toward a bright future with Mercier Consultancy Group. We look forward to reviewing your application.