Polish Speaking Email Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we specialize in placing professionals in high-impact roles across the evolving Customer Support Services landscape.

Job Overview

We are currently seeking a motivated professional for a Polish Speaking Email Support Consultant position in Bulgaria. This role is a fantastic opportunity to join a premier Customer Support Services team, focusing on delivering exceptional written communication for a leading legal music streaming platform.

Key Responsibilities

• Manage and resolve complex customer inquiries via email for a prominent music streaming service.
• Maintain high standards of service within the Customer Support Services sector through timely and accurate responses.
• Ensure customer satisfaction by identifying user needs and providing tailored solutions.
• Document all interactions precisely within the internal CRM system.
• Collaborate with international teams to optimize communication strategies for Polish-speaking markets.
• Adhere to quality benchmarks and operational KPIs to ensure excellence in service delivery.
• Stay updated on platform features to provide informed assistance to end-users.

Requirements

• Polish C1 level
• English C1 level
• Excellent communication skills
• Positive attitude
• Motivation for development

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance

Life in Bulgaria

Choosing one of our Polish-speaking jobs means experiencing the vibrant culture and Mediterranean-influenced climate of Bulgaria. As one of the most exciting hubs for professional services, Bulgaria offers a rich history, stunning landscapes, and a welcoming atmosphere that makes it a perfect destination for your next career move.

Living and working in Bulgaria provides an exceptional quality of life with affordable living costs and a booming social scene. When you accept this Polish Speaking Email Support Consultant position in Bulgaria, you are choosing a career path in one of the most dynamic regions for international talent, allowing you to enjoy authentic cuisine and a diverse international community while you pursue your professional goals in Bulgaria.

How to Apply

Are you ready to elevate your career with Mercier Consultancy Group? We are looking for talented individuals to join our growing network of professionals. To be considered for this exciting opportunity, please submit your application today. We look forward to reviewing your profile!

Sincerely,
The Recruitment Team at Mercier Consultancy Group