French Speaking Email Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class employers in the European BPO sector. We specialize in facilitating career growth through exclusive French-speaking jobs and high-impact roles that define excellence in client service.

Job Overview

We are currently seeking a motivated professional for a French Speaking Email Support Consultant position in Bulgaria, dedicated to supporting a global leader in music streaming services. This role offers an incredible opportunity to thrive within the Customer Support Services industry while working on-site in one of Europe’s most vibrant business hubs.

Key Responsibilities

• Provide high-quality email support to Premium users of a leading music streaming platform.
• Resolve customer inquiries professionally, ensuring satisfaction and maintaining the brand's premium reputation.
• Maintain clear and empathetic communication with customers in French to resolve complex technical or account-related issues.
• Actively participate in a positive and collaborative team environment within the Customer Support Services sector.
• Utilize creative problem-solving skills to troubleshoot and provide efficient solutions for diverse user needs.
• Adhere to established performance quality standards to ensure consistently excellent service delivery.
• Document all interactions accurately within the internal support database.

Requirements

• French C1 level
• English C1 level
• Excellent communication skills
• Positive attitude
• Motivation for development
• Professional approach to customer advocacy

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming one of the most popular destinations for professionals seeking dynamic jobs in Bulgaria. With a unique blend of ancient history, a thriving modern café culture, and stunning mountainous landscapes, Bulgaria offers an exceptional quality of life and a welcoming environment for international talent.

Choosing a French Speaking Email Support Consultant position in Bulgaria means enjoying a vibrant social scene, affordable living, and a friendly local population. As one of the fastest-growing hubs for international business, Bulgaria continues to attract professionals from across the globe, making it the perfect place to advance your career.

How to Apply

If you are ready to take the next step in your professional journey and join our team in Sofia, we invite you to apply now. Submit your resume today and start your career with Mercier Consultancy Group.