French Speaking Technical Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading corporations across Europe. We specialize in facilitating seamless transitions for professionals pursuing prestigious careers, including exclusive French-speaking jobs within the high-growth cybersecurity sector.

Job Overview

We are currently seeking a motivated professional for a French Speaking Technical Support Consultant position in Bulgaria. This role is a unique opportunity to join a cutting-edge cybersecurity team in Sofia, providing critical assistance to home users while building a career in the digital defense industry.

Key Responsibilities

• Deliver expert technical assistance to home users regarding cybersecurity software and threat protection.
• Utilize phone, chat, and remote desktop sessions to identify and resolve complex technical inquiries.
• Translate intricate cybersecurity concepts into simple, understandable guidance for non-technical users.
• Maintain high levels of security standards while troubleshooting individual software performance issues.
• Coordinate with internal technical teams to escalate critical security threats and system vulnerabilities.
• Adhere to assigned late and night shift schedules to ensure 24/7 coverage for global clients.
• Ensure efficient case management to maintain high user satisfaction ratings within a fast-paced environment.

Requirements

• Very good level of French
• Good level of English
• Basic technical knowledge
• Ability to multitask
• Native or fluent French (spoken and written)
• Strong communication and analytical problem-solving skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Sofia, Bulgaria, offers an exceptional quality of life for international professionals. As a hub for jobs in Bulgaria, the city combines historic charm with a modern, vibrant tech scene. You will enjoy a pleasant climate, affordable living, and a culture that values hospitality and social connectivity throughout Bulgaria.

Moving to Bulgaria is a transformative experience, enhanced by our dedicated support teams. From the rich local cuisine to the diverse recreational opportunities, Bulgaria provides a balanced environment for those pursuing a long-term career in cybersecurity. Embrace the opportunity to build your future in the heart of Bulgaria with Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career with this French Speaking Technical Support Consultant position in Bulgaria, we invite you to click 'Apply Now' to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and assisting you with your move to Sofia.