German Speaking Technical Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with industry-leading corporations across Europe. We specialize in identifying top-tier professionals for exclusive opportunities, including high-demand German-speaking jobs within the fast-paced technology and cybersecurity sectors.

Job Overview

We are currently seeking a motivated professional for a German Speaking Technical Support Consultant position in Bulgaria. In this pivotal role within the cybersecurity industry, you will provide critical support to home and home-office users, ensuring their digital safety and resolving technical inquiries through professional communication.

Key Responsibilities

• Provide expert technical assistance to end-users regarding cybersecurity software and tools.
• Resolve security-related inquiries efficiently via phone, live chat, and remote desktop sessions.
• Translate complex cybersecurity concepts into clear, actionable advice for non-technical users.
• Maintain high levels of customer satisfaction while ensuring data privacy and security protocols are followed.
• Troubleshoot software installation, configuration, and connectivity issues within a home-office environment.
• Document all technical resolutions accurately in the internal knowledge base to improve future security service delivery.
• Manage high-volume support requests while maintaining professional service standards.

Requirements

• Very good level of German
• Good level of English
• Basic technical knowledge
• Ability to multitask
• Native or fluent German (spoken and written)
• Strong commitment to delivering excellence in the cybersecurity field

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Embarking on a career in Bulgaria offers an incredible blend of rich history, vibrant modern culture, and a pleasant climate that makes it a top destination for international professionals. By choosing one of our German-speaking jobs, you join a thriving community of expatriates in a country that values both professional growth and work-life balance. Bulgaria is rapidly becoming a key European tech hub, providing the perfect backdrop for your career advancement.

Our comprehensive relocation support ensures that your transition to Bulgaria is seamless, allowing you to focus on enjoying the local cuisine, stunning architecture, and high quality of life. From the bustling streets of Sofia to the scenic mountain landscapes nearby, Bulgaria provides an exceptional environment for those looking to excel in the cybersecurity industry while exploring a beautiful new home.

How to Apply

If you are ready to secure your future in a German Speaking Technical Support Consultant position in Bulgaria, we invite you to take the next step. Apply now to start your journey with Mercier Consultancy Group and join a premier team in the heart of the cybersecurity sector. We look forward to receiving your application.