Spanish Speaking Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the European Customer Support Services industry. We specialize in facilitating seamless transitions for professionals pursuing exceptional careers in the gaming and technology sectors across global hubs.

Job Overview

We are currently recruiting for an engaging Spanish Speaking Gaming Support Specialist position in Bulgaria, where you will join a dynamic team supporting a major international entertainment client. This is an ideal role for individuals seeking Spanish-speaking jobs that combine professional customer support services with a passion for the evolving mobile gaming landscape.

Key Responsibilities

• Deliver high-quality, non-voice customer support via email for a prestigious entertainment brand.
• Educate players on complex troubleshooting processes to ensure a seamless gaming experience.
• Analyze individual player needs to provide tailored, effective resolutions that maintain brand loyalty.
• Contribute actively to the continuous improvement of internal customer support services workflows.
• Collaborate with international teams to maintain high performance standards in a fast-paced environment.
• Manage daily inquiries efficiently within scheduled hours of 08:00 to 21:00.
• Represent the client with professionalism and passion in every written interaction.

Requirements

• Native or fluent Spanish (spoken and written)
• Valid EU passport (mandatory)
• Excellent verbal and written Spanish language skills
• Excellent verbal and written English language skills
• Interest in mobile video gaming
• Excellent customer service skills
• Troubleshooting skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing one of our many jobs in Bulgaria means stepping into a vibrant culture where modern innovation meets historical charm. Bulgaria is famous for its stunning mountain ranges, breathtaking coastlines, and a climate that offers beautiful, sun-drenched summers. Residents of Bulgaria enjoy a rich social life and a welcoming atmosphere that makes settling in both easy and rewarding.

Beyond the professional growth, Bulgaria offers an exceptional quality of life with a cost-effective lifestyle and a world-renowned culinary scene. Our team ensures that your transition to life in Bulgaria is stress-free, allowing you to focus on your new Spanish Speaking Gaming Support Specialist position in Bulgaria while we handle the logistics of your move.

How to Apply

If you are ready to elevate your career within the Customer Support Services industry, we invite you to apply now. Join Mercier Consultancy Group and take the next step toward your future in Bulgaria today.