Technical Support Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we take pride in facilitating life-changing career moves for professionals seeking high-impact roles in the Customer Support Services sector.

Job Overview

We are currently seeking a dynamic individual for a Technical Support Consultant position in Bulgaria, providing expert assistance to a diverse client base. This is an exceptional opportunity to join one of the most exciting English-speaking jobs in the region, focusing on providing high-quality solutions within the Customer Support Services industry.

Key Responsibilities

• Deliver professional support to home and home-office users via phone, chat, and remote assistance sessions.
• Translate complex technical concepts into clear, simple instructions for customers.
• Resolve technical queries effectively while maintaining the high standards expected in the Customer Support Services sector.
• Manage multiple communication channels simultaneously in a fast-paced, high-energy environment.
• Collaborate within a team-oriented atmosphere to ensure consistent service delivery.
• Participate in ongoing training and professional development to keep abreast of technical advancements.
• Ensure all interactions contribute to a positive customer experience, reflecting the excellence of Mercier Consultancy Group.

Requirements

• Excellent written and verbal English
• Basic technical knowledge
• Ability to multitask
• Excellent customer service skills
• Ability to work on shifts
• Native or fluent English (spoken and written)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing one of our available jobs in Bulgaria means stepping into a vibrant culture where modern infrastructure meets historical charm. Bulgaria offers a delightful climate, ranging from sunny summers to picturesque winters, ensuring a high quality of life for international professionals.

Relocating to Bulgaria is a seamless experience, thanks to our dedicated support teams. Beyond the professional growth found in this Technical Support Consultant position in Bulgaria, you will enjoy affordable luxury, a burgeoning social scene, and world-class culinary experiences that make living in Bulgaria a truly rewarding adventure.

How to Apply

If you are ready to elevate your career and join a leading firm in the Customer Support Services industry, we invite you to take the next step. Click the 'Apply Now' button to submit your application and join the Mercier Consultancy Group team today. We look forward to hearing from you!